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Learn how to send back a smartphone on next up or next up anytime after an early upgrade. Or, return a device on an installment plan that we’ve approved for return. To return equipment to at&t, use one of the following methods: Pack up only the directv. Didn’t get your return box or other. To mail the equipment, call the number provided on your invoice or print a return label online. If you're returning your equipment by mail or canceling your service, call the number provided on.